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GREEN MEADOWS SURGERY 

  Winkfield Road

Ascot

Berkshire SL5 7LS

 Dr A P Fanning Dr A M Robertson

Dr N K Dass Dr A Kainth Dr S J Fernandes

Dr N Pardesi Dr K Arora Dr J Ferguson

WELCOME

Green Meadows Partnership has been a family practice since the 1930’s.  We aim to provide a friendly and efficient service and encourage you and your family to achieve higher standards of health.

SURGERY OPENING TIMES

Monday-Friday     8.00 am - 6.30 pm

Midwife appointments are fixed for Tuesdays.

APPOINTMENTS

Consultations with a specific doctor are by appointment only, and are of ten minutes duration.   If you wish to discuss several problems you may be asked to make another appointment.

Most of our appointments are pre-bookable, in most cases up to six weeks in advance and are released as follows 24 and 48 hours ahead, 72 hours – 1 week, 2 – 3 weeks and 4,5 and 6 weeks in advance. Additionally there will be some appointments available to book on the day for acute medical problems.  The Practice hopes that the majority of appointments will now be booked online and by telephone rather than patients attending on site at 8am on the day. If you are worried that the problem is infectious please tell the receptionist – we can offer you a side room to wait in.

HOME VISITS 

If you are very ill and unable to attend the surgery, please telephone for a home visit before 10.00 am.    Please do not ask for a home visit if you are well enough to attend or be brought to the surgery by a relative, friend or taxi.  As our duty doctor has greater access to diagnostic testing equipment and treatments within the surgery, as well as having the assistance of other medical staff if required.

EMERGENCY CARE

Out of normal surgery hours please ring 111 for assistance.  For life threatening emergencies e.g. a suspected heart attack, please telephone 999.

CANCELLING AN APPOINTMENT

Please make sure you always telephone to cancel any appointment that you are unable to keep with a doctor or nurse, as we receive numerous calls daily from patients looking for cancellations.

BRACKNELL URGENT CARE CENTRE

This is for minor accidents and emergencies that have occurred in the last 48 hours.  More severe injuries should be taken to Wexham Park /Frimley Park A&E.

Royal Berkshire Bracknell Healthspace, London Road, Bracknell RG12 9BG

Telephone: 01344 551100.

Open every day 8am to 8pm

SLOUGH NHS WALK-IN CENTRE

 Upton Hospital, Albert Street, Slough, Berkshire SL1 2BJ

Telephone: 01753 635505

The Slough Walk-in-Centre offers NHS advice, information and treatment for minor illness and injuries, from experienced nurses.  Appointments are not needed and the opening hours are:

Monday to Friday 7.00 am - 10.00 pm

Saturday and Sunday 9.00 am -10.00 pm

REPEAT PRESCRIPTIONS

Those patients with longstanding health problems may have repeat prescriptions after discussion with their doctor.  These are computerised, the practice having a list of all regular medication that patients are using.

Patients are issued with a printed prescription, which is signed by the doctor and a printed copy, which should be retained to be used to re-order their medicines, please tick the items you require.  If a medicine you normally take is not on your prescription copy please print the name and dose in black letters. 

Repeat prescriptions may be:

Repeat prescriptions may be:

1.      brought in by hand and posted into the letter box, which is situated on the left             hand side of the main door as you enter the surgery, or
2.      out of surgery hours they can be posted through our letter box which is a locked           secure area, or
3.      they can be posted via Royal Mail,
4.      they can be faxed to us on 01344 875136 or
5.      you may wish to register for our web based service, to order repeat medication online, please ask at Reception.

We are unable to take requests for repeat prescriptions over the telephone. If you provide a self- addressed stamped envelope we will post a repeat prescription back to you as soon as it is ready.

A patient may also opt to have their prescriptions collected from the surgery by one of the local chemists.  This will require a patient to fill in an authorisation form, which may be obtained from the chemist.

Please allow 48 hours (Monday to Friday) for the prescription to be processed.   If you are using one of the services offered by local chemists for collection, you should add a day to the turn around time.

Repeat prescriptions need to be reviewed on a regular basis.  A review date is printed on the medication repeat list.  Please make an appointment to see a doctor at that time.

RESULTS

We ask patients to telephone after 2.00 pm for their results.  The receptionists can pass on the doctors’ comments, but are not trained to interpret the result.  If you do not understand a comment or are worried, please book an appointment with a GP.  Please allow at least three working days before ringing the surgery for your test result.  It may take longer for some test results to be sent to us e.g. x-rays.

All our staff are trained to respect your privacy and confidentiality at all times.  This means that they are unable to talk about your results to anyone else, unless you give your permission for them to do so.

PAPERWORK

Please allow at least one week for a Doctor to complete paperwork such as insurance claim forms, “to whom it may concern” letters etc.

PRIVATE SERVICES

We provide a range of non-NHS services for which we charge.  These include private sick certificates, signing private insurance forms and medicals, e.g. driving, pre-employment, insurance etc.  Please ask the receptionist staff for the details of fees charged, and note that these are payable in advance and that we do take card payment. 

OTHER SERVICES AVAILABLE

The practice offers many services including: contraception advice, maternity care and child health surveillance.  We also hold clinics for patients with; heart disease (CHD); respiratory disease; and diabetes.  Dr Fanning also performs joint injections.  Please check with reception for clinic times. Dr Uppal runs a Minor Surgery clinic at Green Meadows at least twice a month.

Our nurses are available every day to help with immunisations, dressings, travel advice, ear syringing, and suture removal and many more aspects of health care and disease prevention.  
TRAINING PRACTICE

We are approved as a teaching practice and this means that we encourage everyone to look at what and how we do things and promote a learning environment.

We are a large practice and fortunate to have a wide and varied workload, which provides an excellent training ground for new doctors. 

At present, we take on one Registrar a year commencing in August.  These are fully qualified doctors who will probably have just come out of hospital-based jobs, and are making the transition from a hospital position to that of a General Practitioner.

We could not offer this training without the co-operation of our patients.  When seeing a Registrar, you may be asked for your permission to video your consultation. These videos are used as an aid to the Registrar’s training.  It will help us improve their consultation skills. 

Hopefully they will be full of new ideas and enthusiasm and we will help them to learn new skills necessary for General Practice.

COMMENTS, COMPLAINTS AND SUGGESTIONS

We are interested to receive constructive comments and suggestions from patients of this practice, whether it be something which you feel works well or any areas you may feel can be improved.  Please put your comments/suggestions in writing to the Practice Manager

All members of the Green Meadows team endeavour to provide a good service to all our patients.  However if you feel you have cause to complain about any part of the service you have received please ask to speak to a member of the Management Team.

CONFIDENTIALITY OF PATIENT INFORMATION

As an organisation, which provides care to patients, there are times when it is necessary to record and share information about you so that you receive the right medical care and treatment.  The rules we apply are based on the Caldicott Guidelines set out below and a leaflet explaining how we use your health records can be obtained from our  Reception desk.

If you want us to pass confidential information about you to anyone outside the healthcare sector you will need to provide us with written authorisation.  This includes passing information to other members of your family.  Sometimes the law requires us to pass on information – for example, to notify a birth, death, or infectious disease.

We comply with current legislation concerning data protection and use the Caldicott Confidentiality Guideline as our benchmark.

1.       Justify the purpose(s)
2.       Do not use patient-identifiable information unless it is absolutely necessary
3.       Use the minimum necessary patient-identifiable information
4.       Access to patient-identifiable information should be on a strict need-to-know basis
5.       Everyone with access to patient-identifiable information should be aware of their          responsibilities
6.       Understand and comply with the law

 We need to keep information about you to ensure the continuity of health care and treatment.

PARKING

The practice has a large car park for the use of our patients.  Patients who park their vehicles in the practice car park do so completely at their own risk.  The practice will not be liable for any loss or damage to vehicles or their contents.

Please note that we have two marked parking bays for the use of those patients with a disability who hold a Blue Badge.  Please do not park in these bays unless you are displaying the Blue Badge.

ACCESS FOR PEOPLE WITH DISABILITIES

At Green Meadows Surgery we have tried to take into account the needs of patients with disabilities.  We have wide doors for wheelchair access and provide a disabled toilet in both of our buildings.  All clinic rooms are on ground floor level.

REGISTERING AT THE PRACTICE

Patients’ permanent address must be within the practice boundary.  Proof of residence, dated in the last 3 months, is required.  ID will also be required, in the form of a passport or ID card, if registering on the NHS for the first time.  Cases where the required documentation cannot be provided are assessed on an individual basis. Patients are registered with a specific accountable GP but can see a doctor of their choice.

NHS ZERO TOLERANCE

This practice fully supports the government’s NHS Zero Tolerance Zone Campaign, and would like to make our patients aware that the following behaviour is considered inappropriate and will not be tolerated.

• Verbal abuse
• Intimidation
• Physical violence

The practice procedure for dealing with violent or abusive patients is:

1. Verbal warning from a doctor
2. Written warning from a doctor
3. Removal from the practice list

There may be situations where it could be deemed necessary to:

• Call the police
• Immediately strike patients off the practice list

Please remember that we are here to help you and try very hard at all times to be a friendly, efficient and caring practice.  Our staff are here to help you and will treat you with courtesy and respect.  There are times when patients do not always show the same courtesy and respect towards our staff.  Patients are asked to be considerate and act reasonably.  We may not always be able to give you an appointment with the Doctor of your choice, or your medical form may be taking longer to complete than you would wish – but please do not blame this on the Receptionist.

PRACTICE CHARTER

 We are committed to giving you the best possible service and believe the only way to achieve this is by working together.

 WE WILL

•       Involve you as much as possible in all decisions regarding the care that you receive and ensure your consent is given prior to treatment.
•       Treat you with courtesy and respect.
•       Ensure absolute confidentiality of medical records within the limits of the law.
•       Try to answer the telephone within ten rings.
•       Keep you informed if your appointment time is more than 30 minutes behind schedule.
•       Aim to get repeat prescriptions printed within 48 hours of the request.
•       Provide you with access to your medical records as the law permits.
•       Refer you to a specialist for a second opinion if the GP thinks it appropriate.
•       Abide by Health & Safety Regulations.  

Any comments or suggestions on how to improve our services would be welcome

WE ASK THAT YOU:

•      Inform us if you do not understand or are unclear about your treatment.
•      Treat us with courtesy and respect and be patient when we are busy – please               understand that some emergency situations may take priority.
•      Inform us of any change of name, address or telephone number.
•      Request access to medical health records in writing, using the correct form,                 available from Reception or to download from our website.
•      Keep your appointment time and give as much notice as possible if you need to re-       book or cancel.
•      Only request a home visit if the patient’s medical condition prevents them from           attending the surgery – please try to telephone before 10.00a.m.
•      Use our self check-in screen or report to the reception desk when you arrive.
•      Do not request repeat prescriptions over the telephone.
•      Understand that at least one week’s notice is required for doctors to complete             paperwork e.g. insurance forms etc. Please be aware that there will be a charge       for all non-NHS services.

We believe that by working together we will provide you with the best possible service.

Green Meadows Surgery is part of East Berkshire Clinical Commissioning Group and can provide you with details of primary medical services in the area.  (eastberksccgenquiries@nhs.net)

USEFUL INFORMATION:

•  Please note these timings are subject to change

 Out of Hours number in case of emergency:   111

Advice Lines

Alcohol & Drug advice & support:                 01753 821789

Ascot Day Centre:                                       01344 624923

Benefits Enquiry line for those who are sick

or have a disability – and their Carers:          0800 882 200

Childline:                                                    0800 1111

Citizens Advice Bureau (Bracknell):               0844 4994107

Cruse (Bereavement Counselling)                  01784 411919

National Blood Service (Donors):                   08457 711711

Relate (Marriage Guidance):                          01628 625320

Samaritans:                                                 08457 909090

Social Services:                                            01344 351500

Voluntary Groups

Ascot (South)Volunteer Bureau                     01344 625520

Good Neighbours                                         01344 890244

(Winkfield/North Ascot):                               01344 886144

                                                                  01344 882975

Chemists

Blackburn RF, 58 High St. Sunningdale:         01344 620707

Boots, 23 High St. Ascot:                              01344 623236

Boots, Bracknell:                                          01344 454581

Lloyds, London Rd Sunningdale:                    01344 620748

McPharland, 24 New Road Ascot:                   01344 882399

Medicam, Bullbrook                                        01344 454012

Pillbox, Brockenhurst Rd Ascot:                     01344 622818

Hospitals

Frimley Park Camberley:                                01276 604604

Heatherwood Hospital Ascot:                          01344 623333

King Edward VII Windsor:                               01753 860441

St Peter’s Cherstsey:                                      01932 872000

Upton Slough:                                                01753 821441

Wexham Park Slough:                                     01753 633000

Local Authorities and Councils:

Bracknell Forest Borough Council:                01344 352000

Royal Borough of Windsor & Maidenhead:     01628 683800

How To Find Us

Turn off the Winkfield Road into the Avenue and then immediately turn right into Ranald Court, and right again to access the car park and main entrance of the surgery. 

May 2015